Effective date: September 28, 2026
This Refund and Cancellation Policy applies to application screening, background-check administration, certification fees, additional participant seats, enhanced third-party services, group plans, and renewals provided by Casino Content Creator Certification (“C4”). It should be read with C4’s Terms and Application Policy.
Pricing and payment stages
Casino-sponsored pathway: each creator pays the $329 initial screening fee for their initial background check and social-media screening report and review. After C4 approves the required screening, a participating casino separately confirms the named people and brands it will sponsor. The casino pays for their required C4 General, applicable state or tribal, casino-group and property-specific education, initial certification and ongoing training and certification within the written sponsorship scope. Ongoing services include monthly social-media reviews, six-month recertification and annual background rescreening.
Independent pathway: creators or their creator brand remain responsible for their separately quoted training, certification and renewal costs. The independent pathway is otherwise unchanged. Passing screening or receiving a casino referral does not guarantee sponsorship, certification or filming permission.
Sponsorship identifies the people, brands, properties, services, term and payer before paid enrollment. It does not grant a casino access to private background reports or transfer a creator’s consent obligations. If sponsorship ends, future self-funded services require a separate accepted quote; casino charges do not automatically become the creator’s responsibility. No renewal or recurring charge is authorized by an application alone.
Initial screening and independent-path pricing
- Application and preliminary review: free. C4 reviews basic eligibility, proposed states, activities, gaming verticals, compensation, and completeness before requesting payment.
- Initial background and social-media screening: $329 per person, paid by each creator for the initial background check and social-media screening report and review, paid after preliminary qualification and before C4 sends that person a screening-provider invitation.
- Initial certification fee: disclosed in a written C4 quote before acceptance and payment, for a six-month package covering one or two approved people. The quote identifies the approved states, gaming verticals, activities, and included service scope.
- Third and fourth approved participants: any additional-participant fee is disclosed in the written C4 quote before acceptance and payment. The standard package is limited to four people.
- More than four participants: requires separate group pricing and a written quote or agreement.
- Renewals: separately priced according to factors that may include follower count and planned filming states. The applicable renewal price is disclosed before payment or renewal authorization.
The creator-paid $329 initial screening fee includes the initial background check and social-media screening report and review. It is separate from casino-sponsored or independent-path education and certification fees. Certification fees and any additional-participant fees are disclosed in a written C4 quote based on the approved states, gaming verticals, activities, and included service scope, before acceptance and payment. Removing public price amounts does not change a previously accepted quote or agreement or the refund rights stated in this Policy.
Each six-month certification term begins on the approved participant’s credential activation date, not on the application, screening, or payment date. Renewal is not automatic. The confirmed casino sponsor pays sponsored creators’ ongoing certification within the written scope; independent creators or their creator brand pay their quoted renewal costs. Any recurring billing requires separate authorization from the responsible payer after disclosure of price and cancellation terms.
Background-screening refunds
- Before initiation: the $329 screening and administration fee is refundable until the related background report is initiated.
- Initiation: a report is considered initiated when the person has completed the required authorization and C4 or its screening provider creates or orders the report.
- After initiation: once the report is initiated, the fee is nonrefundable because third-party screening and administration work has begun, except for a duplicate order, vendor or processing error, C4 cancellation before the service is delivered, or when a refund is required by law.
- Screening review: a report marked “consider,” disputed, delayed, or requiring additional review is not an automatic denial and does not by itself create a refund. C4 will complete the required manual review and any legally required notice or dispute process before making a final eligibility decision.
A person who is not approved after screening will not be charged the certification fee for that person. Screening payment does not guarantee certification approval, certification, casino access, or a particular screening result.
Certification-fee refunds
A purchaser may request a refund of the certification fee within three calendar days after certification payment only when both of the following remain true:
- No covered participant has opened or accessed assigned course content.
- C4 has not begun credential creation, verification, or other credential-processing work for any covered participant.
After either condition is no longer true, the certification fee is nonrefundable, except for a duplicate charge, payment-processing error, C4’s inability to provide the purchased certification training access, or when a refund is required by law. Course or examination failure, withdrawal, failure to complete requirements, missed deadlines, loss of eligibility, expiration, suspension, or revocation does not create an automatic refund.
Seats, unused capacity, and substitutions
- The quoted package covers up to two approved people. Its price is not reduced when only one of those two available seats is used.
- A purchaser may request one participant substitution before the original participant first accesses assigned training and no later than 30 calendar days after certification payment. The replacement remains subject to C4 approval, a separate application, and a new $329 screening and administration fee.
- If screening for the original person was already initiated, that original screening fee is not refunded.
- Once a participant opens assigned course content or otherwise begins training, that person’s seat is nontransferable.
- Unused seats have no cash value and cannot be carried into a renewal unless C4 agrees in writing.
Enhanced and third-party charges
Some applicants may require court, database, fingerprinting, licensing, motor-vehicle-record, international, or other nonstandard third-party services. C4 will disclose the additional charge before ordering the related service. The charge is refundable until the service is ordered. Once the service is ordered or the third-party cost is incurred, that charge is nonrefundable except for a duplicate order, vendor or processing error, C4 cancellation, or when required by law.
Group plans and renewals
Group plans covering more than four people are governed by their written quote or agreement. If that document contains a specific cancellation or refund term, that term controls for the group purchase. Renewal charges are refundable only as stated in the renewal offer or written agreement and applicable law. C4 will disclose the renewal price and material terms before payment or renewal authorization.
Chargebacks and unpaid balances
Please contact C4 before initiating a payment dispute so C4 can investigate duplicate charges, processing errors, or service-access problems. A chargeback, reversed payment, or unpaid required balance may cause application processing, training access, or credential status to be placed on hold or suspended while the matter is reviewed. C4 will restore any service or status that was affected by a confirmed C4 or payment-processing error.
How to request a cancellation or refund
Use our contact form and include the purchaser’s name, purchaser email, payment date, transaction or order number, names of the covered participants, and the reason for the request. Do not submit card numbers, Social Security numbers, driver’s-license images, or other sensitive identity information through the contact form.
Refunds that are approved will be returned to the original payment method when reasonably possible. Bank and payment-provider posting times may vary. Taxes and payment-processing amounts will be handled as required by the payment provider and applicable law.
Legal rights
Nothing in this Policy limits any cancellation, refund, dispute, consumer-reporting, or other right that cannot legally be waived. If this Policy conflicts with applicable law, the law controls. Questions may be submitted through our contact form.
For an explanation of creator-paid screening and casino-sponsored certification, read our Creator FAQs.